The TalkSwitch Call Reporting application builds highly effective reports about the call activity of your TalkSwitch system. With the power to reveal details about who is makingand taking your calls, how long they last, how much they cost and more, TalkSwitch Call Reporting is an essential tool for managing your telephone usage. TalkSwitch Call Reporting delivers more granular information than your typical phone bill, and you don’t have to wait a month. Your reports are available whenever you want them, and you can run them over any time frame you like; the last hour, day, week, month or year — even in real time! Your phone bill may list the outgoing calls for your entire business, but with TalkSwitch Call Reporting, you can drill right down to the calls made by each person and each department in your office. All events on your TalkSwitch system — including transfers, calls on hold, and time spent in a queue, are tracked and reportable through the easy-to-useTalkSwitch Call Reporting interface. You can also generate reports on all incoming calls. Who answered each call, who the
call came from (caller ID), duration, incoming ring times, lost (unanswered) calls, and even calls to your advertised directory numbers.
TalkSwitch Call Reporting gives you more than just reports. You can use the information to bill clients for calls with built-in account codes, schedule reports to be e-mailed automatically when you want them and monitor real-time call activity of particular departments such as your sales or support center. There are also archive and restore functions, so you can maintain and access your call records without worrying.
